Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Recent Reviews
How LogMeIn Rescue by GoTo Differs From Its Competitors
Awards
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Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
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What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Enterprises (1,001+ employees).
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(389)Attribute Ratings
Reviews
(1-25 of 88)Companies can't remove reviews or game the system. Here's why
January 19, 2024
Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
- The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
- The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
- You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
- You can get the remote system configuration information without invoking the command window on their side.
- The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
- Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
- In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
December 30, 2023
Will Rescue from wasting time
Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.
- Multiple instances of Remote control
- dashboard for detailed overview of all stats
- secure remote access to machines
- clipboard synchronization and file transfer
- simultaneous instance of single machine by agents
- prompt frequency of signature key for security
- session transfer speed among agents
December 30, 2023
I can work with it!
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
- easy install.
- remote access.
- Multiple way of connection.
- fast learning curve.
- mobile client.
- grant admin privileges.
- screen recording.
August 01, 2023
An easy way to track my science data
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
- Access computers without people close to them
- Give support to users with all privileges even in limited accounts
- Help with unattended access to People With Special Abilities (parkinson)
- File transfer between computers
- one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
- more documentation for apple users
- never could record a session, all the time was a permissions issue, don't know how to do it
June 30, 2023
Genuine Review from Tech Support
Score 10 out of 10
Vetted Review
Verified User
When a client needs their product's issue to be investigated and troubleshot, I use LogMeIn rescue as it is the best and easy to work on. Plus, it gives the feature to share the files and to add other mentors or colleagues to assist.
- File Sharing
- Remote Access
- Join a Collaboration Session
- Schedule a session
- Notification regarding the same
- Audio
- Screen Recording
February 09, 2023
Rescue almost works perfectly, except one small issue for me
Used to remotely control and troubleshoot user computers.
- UAC for admin sign-in during software installs/un-installs and/or other admin actions
- Connecting to computers on the internal network
- File transfers
- clipboard for copy paste, this doesn't work for me most of the time
February 08, 2023
excellent tool to support
to support users with IT issues. It helps with seeing the issue and troubleshooting quicker. majorly like the admin experience and the unattended option. looking forward to using mobile troubleshooting and helping users on android and ios. seeing the issue is always a big help in solving it.the support has been great
- remote screen sharing
- admin access
- unattended access
- the browser interface
- the administration console
- licensing
December 08, 2022
Rescue is an invaluable tool especially with the increase of work-at-home environments.
We use rescue to take control of our customer's machines to facilitate installations as well as diagnosing/repairing software issues. We also use it to gather data and screen shots for development purposes as well as view demonstrations of what the customers are looking for when requesting features or new functionality. This also comes in handy when handling general tech issues with my colleagues since most of us work from home.
- Remote control of customer desktops
- Reconnect after a reboot
- File transfer speeds are slow
- Reconnecting after rebooting can be tricky
- Sometimes customers can be confused as to the next step after downloading the executable.
November 30, 2022
The support savior
It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.
- Remote to end users system.
- End to End file sharing.
- Chat window during remote session.
- And session connectivity irrespective of restarts and network disconnections.
- Stability and compatibility.
- More efficient and user friendly UI for technicians
- Auto launch of LogMeIn session after sharing the link or code
- Calling and recording feature can be implemented
November 29, 2022
Rescue Helps You to Rescue Your Non-IT Employees from a Chaotic IT Experience. Makes Things Easy When an Expert Takes Over Your Computer!
We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use; all you have to do is email the link or instruct the customer to visit a rescue URL, exchange the code, and in less than 4 minutes you can connect to their devices and view what they see in real time from their end.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
- Real time connection
- You can toggle between multiple screens
- File transfer
- Display Computer details & up-time
- You can add drawing on screen like Zoom
- Shortcut commands in the menu bar to easy access Windows features such as "add/remove programs". "Windows explorer".
November 09, 2022
Rescue the practical tool for remote support
We use rescue for remote support of our users who are on remote sites. We have branches at sites more than 100 KM away and it is not easy for us to travel to them when they have problems with their installed applications or their machine. With Rescue we work in 2 ways, our users can via a calling card call us for an intervention or we guide them through a link to give us access to their computers
- Take control with admin access to a remote desktop
- Integration of external technician
- Use calling card to initiate an intervention at client side
- Integrate the possibility to manage the different assets (Computers/SmartPhone) of the network via an install client. The client will allow to recover the information of all the machines of the network for a better management
October 29, 2022
Great and my preferred remote control tool overall, few small issues to iron out to make it perfect.
Very helpful tool when customers aren't on the corporate network or can't connect to the corporate network due to VPN restrictions/limitations/faults. Has the ability to run elevated if you have the right credentials for local admin account enterer. Great tool for transferring required files for troubleshooting and does automatically re-establish connection should the network drop, which is common in my supported locations.
- Reconnects on connection drop.
- Supports file transfer.
- Allows running elevated hence can control elevated applications.
- Supports low-colour or B&W for particularly bad network links.
- When the connection drops, file transfer fails and does not support the resume function, meaning you have to restart the upload/download for the file rather than the resume left off. Particularly irritating when on connections that are unreliable; in my case - the majority of my clients are in Africa and very remote sites with poor connectivity.
- Chat feature sometimes shows as unavailable - unable to chat to the customer after connection drops and re-establishes.
- Sometimes showing as session offline but can actually control customer's machine.
September 22, 2022
All the features you need
The software is used to provide troubleshooting and assistance with our application and hardware-related issues. The issues that I've found related to the scheduling of the active hours of the calling cards. We have different operating hours on the weekends and only 1 calling card application linked to the software. If it were possible to have different hours for each day for a single calling card that would be nice. At the moment we have it set so that during our nonbusiness hours on the weekend for the main calling card, it forwards to a download link for our weekend calling card in order for customers to not wait during nonbusiness hours on weekends.
- The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
- Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
- The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
- It would be nice to be able to have a keyword search feature for chatlogs or sessions in order to find them a little easier.
- Be able to use a single calling card application with different daily operating hours and not just a single start and end time for the calling card in general.
- Remote viewing and control support for iPads
September 15, 2022
LogMein Rescue: Premium Price, Premium Features.
We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.
- Remote Control PCs.
- Obtain Windows diagnostic info.
- Partnering with customers side-by-side via remote viewing.
- The software's UI is a bit dated.
- The admin center could use a revamp - too dated.
- Pricing is premium.
September 15, 2022
The expensive products work, but the business practices are user hostile
The use of the product was never an issue. IN my experience, the BILLING problems were numerous and frequent. The way SAML and integration work, it forces the use of a single account, yet their sales droids would sell new licenses to anyone and everyone, then drop them into our bucket. We would create tech groups and assign licenses to those groups - no problem. But when an auto-renewed bill was ignored, they'd shut down the ENTIRE ACCOUNT and screw over everyone else who was using it. In my experience, I spent countless hours trying to track down to who they sent renewal messages and trying to get things paid and auto-renewal turned off. Most of the time it was someone who left for another job and the email, of course, went unanswered. In my opinion, it was a major pain to have the entire fleet of support folks unable to use the tools while both support and accounting departments flatly and repeatedly refused to even talk about the issue with you until you provided proof of the invoice payment. For this alone, we have gone through great pains to make sure every random invoice is marked to not auto-renew and we will be abandoning this company when they've all died off.
- ease of remote control
- Accounting
- Sales
- Support
September 07, 2022
Rescue Just Works Without the Fuss
With Covid and working from home, we had to implement a better remote support technology for our support teams. We implemented Rescue with no issues. We could even set up unattended access to replace VNC with a more secure platform. Rescue works well and surpasses all the other remote support tools out there. This is now one of the critical user support platforms we use.
- You can connect to any client from anywhere, no VPN is needed.
- Features like remote reboot, file sharing, and script functions are very valuable.
- The logging and admin console functions are really good to see how the tool is being used.
- We would like larger script or file repositories. At the moment the limit is quite small.
- Add the option to add some company MSIs that can install with a click of a button, like the SCCM agent for example.
September 05, 2022
Rescue to the Rescue!
Score 10 out of 10
Vetted Review
Verified User
We use Rescue to provide Tier 3 remote engineering support to our international manufacturing centers. We can connect to our fully automated production lines as well as our manned stations to perform diagnostics and advanced troubleshooting from our design center, home, or anywhere. Our on-site technicians and engineers also utilize the software to monitor and control the machines from home or their desks. Rescue also gives us the flexibility and security to allow equipment vendors to join our remote connection sessions when setting up new manufacturing machinery for the first time, or if a critical failure occurs that our team cannot diagnose and correct.
- Security.
- Connect from anywhere.
- Not limited to internal users.
- Lack of remote deployment.
- High cost versus competitors.
- The administrative console is a little clunky.
August 25, 2022
Fast reliable file transfer
We are a software/security Co. and we use LMI Rescue to remote into systems to support our customers, collect logs, and work with Dev on escalations. I stay with LMI because our logs can get large and LMI file transfer is fast and stable.
- file transfer
- ability to transfer and share sessions
- Unattended access
- some systems wont allow sessions
- Management/admin page is a bit clumsy
- File transfer can a bit clumsy also but its fast and reliable
August 18, 2022
Rescue is a great support tool for advanced administration
Current tools like web conferencing solutions such as Webex or Teams are limited in their functionality. You face problems like UAC prompts or other limitations that screen sharing tools cannot solve. Being able to run scripts, see the boot menu and have full control of a users machine is the only way support issues can be fixed easily.
- Scripting
- Support for multiple OS
- Boot menu support
- Configuration menus could be improved
- Copying settings between sections
August 18, 2022
Great Account team for Support
It was used for our help desk - Great Account team, personalized very responsive in the set up and Execution of the product. We had several meetings where GOTO staff was terrific in explaining the setup and the tech details need for the product to work in our environment. Really happy with the outcome and have no issues since setup. Great Product for Multiplatform use.
- Multi Platform support
- Trackable admin console
- Easy to use
- slow start up
- less setup needs in security on a Mac
- would prefer not to have any installation on a computer when connecting
August 18, 2022
Rescue to the rescue
Our team uses Rescue on the daily to connect with users both in and out of office when they are having technical issues that requires a second set of eyes or IT expertise. The ease of connection to both Mac and PCs makes Rescue the ideal remote connection tool to use with all of our clients.
- Remote connection
- Sharing connection with teammates
- Stop requiring local admin creds for first time Mac connections
August 16, 2022
Rescue makes our client services team more effective
Rescue is used by the Client Services, Training, and Engineering departments to connect with clients in order to assist with troubleshooting software issues and training new clients. Rescue enables us to connect to client environments and take control. It is so much easier than trying to talk clients through issues blindly, hoping that you are looking at the same area of the software.
- Allows technician to take control of client's computer
- Allows technician to retrieve database backups for in-house examination
- Allows technician to upload files to clients
- It can be confusing getting some clients connected. The log-in page after clients input the PIN could be clearer. Clients get confused as to whether it is actually downloading or not.
- Expand the length of time to successfully make the connection. The 5-minute time-out is not long enough for clients who either have slow internet or are not computer savvy.
- Allow non-lead technicians to share the connection with someone else or another technician.
[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.
- Allows for multiple users
- Allows control of the user's screen
- Handles larger user monitor resolutions
- Some clients find it difficult to download and run the file.
December 28, 2021
LogMeIn Rescue is the only remote product we want to use
Score 10 out of 10
Vetted Review
Verified User
The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.
- Ease of connection to client
- File Transfer
- Remote reboot
- Support for multiple monitors
- More feedback on client side for easier connection
- Lengthen time of link being live from 20 to 60 minutes
- spell check in chat window
December 14, 2021
LogMeIn to the Rescue everytime
We use LogMeIn Rescue as our main help desk support tool. LogMeIn [Rescue] gives us admin access to the user's screen [to] install software or run apps as an admin. Two things we can't get by simply sharing a screen. Often times a support call might take more than ten minutes. LogMeIn [Rescue] lets the user enter their password at the start of the session so that they can walk away, and if we reboot the computer, it will automatically log the user back in so we can continue the install process. At our firm, all our users have two external monitors, and their laptop monitor, LogMeIn [Rescue], allows us to view and interact with all available monitors.
- See and interact with UAC Prompts
- See and interact with all monitors
- Three easy ways for a technician to connect to a users desktop
- Transfer files
- I wish there was a way to communicate via voice within the app, like Teams.
- It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
- Sometimes the remote console box does not close when the user disconnects.